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Process-Symphony

Process-Symphony specialises in training and consultancy in IT enabled business improvements.

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Contact: rmurali [AT] process-symphony (dot) com (dot) au

Available Courses

  • NEW

    At the end of the e-learning course the participants will be able to

    • Define cloud computing
    • Articulate the benefits
    • Embed the cloud computing strategy within their organization

    • Develop and maintain a cloud computing roadmap

  • NEW:  The  BCS Foundation certificate in Green IT provides an entry-level introduction across the broad range of issues associated with use of information and communications technology (ICT) to achieve sustainable ICT operations and business practices. Candidates should be able to demonstrate their knowledge and understanding of the concepts, issues, techniques and challenges in delivering Green IT. 

    This 40 questions timed  practice exam prepares you for the final exam that can be taken through prometric.com.

  • 40 questions, timed exam

    The random questions are generated from a question bank. Every time the questions and the answers are shuffled. One hour count-down timer is included to simulate real exam. You can track your attempts.

    You need  FREE registration to access this module. The access will expire after 10 days.

    (C)  2010 Process-Symphony - All Rights Reserved. 

  • acslogo

    Post graduate course  offered through the Australian Computer Society (ACS). Click the following link for more details and enrolment.

    IT Service Management

  •  This is the foundation course  material for ISO/IEC 20000 based on the syllabus by EXIN.

    You can self-study and take the exams through:

    (www.prometric.com)

  • Based PMBOK(R) version 4

    200 questions, 4 hours timed exam

    The random questions are generated from a question bank. Every time the questions and the answers are shuffled. One hour count-down timer is included to simulate real exam.  Feedback is provided with reference to PMBOK page numbers. You can track your attempts.

    You need  FREE registration to access this module.

  • Introduction to Earned Value Management (FREE)

    This Flash based course has the following features:

    ·       A scenario to highlight the advantages of EVM

    ·       Example calculation

    ·       Interactive module

    ·       Word play game

    ·       Multiple choice interaction

  • acslogo

    Post graduate course  offered through the Australian Computer Society (ACS).  More details and enrolment through the following link:

    Business Process Improvement using Lean Six Sigma

  • This one-day training combines necessary theory and practical applications.  The team based exercises will challenge participants to apply the concepts. The course is highly interactive and includes a video on Lean thinking. 

    The participants will be completing a multiple choice answer assessment at the end of the course.

    On successful completion, the participants will be awarded a Lean-Six Sigma White Belt certificate.


  • Course Objective:

    At the end of the training, you will learn

     - ITIL continual improvement and Lean Six Sigma approach

     - a structured way of implementing a measurement system

     - to perform Root Cause analysis

  • We propose a unique workshop that combines class room training with hands-on, real life process improvement. A possible 10 day workshop structure is given

    Day 1, Day 2: Interview key stakeholders, understand the business processes

    Day 3: Tailor the training to include organisation specific examples

    Day 4: Class room training – Lean-Six Sigma White Belt

    Day 5, 6: Workshop: “As-Is” process

    Day 7,8: Workshop: “To-be” process

    Day 9: Document Process Improvement Plan

    Day 10: Final presentation

    • Six Sigma is a proven process improvement methodology that has demonstrated benefits in the manufacturing and finanancial service industries.  This course will show practical applications of the Six Sigma process and tools in the IT Services sector.


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